Fox River Glass & Mirror — Crystal Lake, IL

Full-Time | Monday–Friday, 8:00 AM–4:00 PM | Starting at $20/hour

About Us

Fox River Glass & Mirror has served Crystal Lake and the surrounding communities for over 40 years. We specialize in custom shower enclosures, residential window glass replacement, mirrors, and specialty glass projects.

We're a locally owned company under new ownership, and we're looking for a friendly, motivated, and organized person who wants to learn our business and grow with our team.

This isn't just a job answering phones. We're looking for someone who enjoys working with customers, is comfortable learning new things, and wants to develop skills that will make them an important part of our daily operations.

What You'll Be Doing

Customer Service & Showroom

• Answer incoming phone calls and respond to customer emails
• Greet customers and assist with walk-in inquiries
• Learn about our glass products and services to help customers make informed decisions
• Gather measurements, project details, and other information needed for estimates
• Provide friendly, professional service from the first phone call through job completion
• Assist with moving completed glass orders and materials from the shop to the front for customer pickup

Estimating & Quoting

• Learn to prepare quotes for basic walk-in glass jobs early in your training
• Use our pricing guidelines to quote common glass and mirror products
• Develop an understanding of glass types, thicknesses, measurements, and applications
• Gradually take on more detailed estimates with guidance from our operations coordinator
• Follow up with customers on outstanding quotes and help move jobs forward
• Scheduling & Operations
• Assist our operations coordinator with building and maintaining the installers' daily and weekly schedules
• Help coordinate customer appointments, job readiness, and material availability
• Communicate with customers regarding scheduling and project updates
• Work closely with our operations coordinator and installation crews to keep jobs moving

Office Administration & Accounting

• Assist with accounts payable and accounts receivable
• Enter vendor bills, invoices, and customer payments
• Maintain accurate customer and job records
• Assist with organizing paperwork, orders, and general office tasks
• Work closely with our operations coordinator to keep the office running smoothly

What We're Looking For

• Experience in customer service, answering phones, or an office environment
• A positive attitude and a friendly, professional personality
• Strong organization and attention to detail
• Confidence using computers and learning new systems
• Comfort working with numbers, measurements, and basic calculations
• Willingness to learn new products and technical information
• Someone who takes initiative, asks questions, and enjoys solving problems
• Dependability and the ability to manage multiple tasks
• Ability to lift and move items weighing up to 35 pounds, with or without reasonable accommodation

You do not need previous glass industry experience. We will teach you.

Experience with QuickBooks Online, accounts payable/receivable, estimating, or construction-related customer service is a plus, but not required.

Opportunity for Growth

We're looking for someone who wants to grow with Fox River Glass & Mirror.

This position offers a direct path to developing skills and taking on greater responsibility in estimating, scheduling, and business operations.

As you learn our products, processes, and customers, you'll have the opportunity to move beyond basic office responsibilities and become more involved in managing projects from start to finish.

Potential advancement opportunities include:

• Estimator: Progress from quoting basic walk-in jobs to handling more detailed glass, mirror, window, and shower estimates.
• Scheduler: Take on greater responsibility for coordinating installation crews, customer appointments, and job timelines.
•  Operations Coordinator: Develop the skills to help oversee daily operations, manage job workflows, and coordinate projects from initial inquiry through completion.

We're committed to training and developing the right person, with opportunities for increased responsibility and advancement as their skills and our business grow.

Schedule & Compensation

• Monday–Friday, 8:00 AM–4:00 PM
• Starting at $20/hour
• Full-time, in-person position
• Crystal Lake, Illinois
• Opportunity for additional responsibilities and professional growth

Why Work With Us?

We're a small, established local business with a team that takes pride in its work. We're focused on building a great place to work while continuing to grow the company.

We're looking for someone who wants to learn, become confident in their role, and grow into greater responsibility over time.

If you're friendly, dependable, good with people, and excited to learn something new, we'd love to hear from you.

To Apply: Send us your resume to info@frglassmirror.com and a brief introduction.